What term refers to individuals outside the organization who benefit from its services?

The term that refers to individuals outside the organization who benefit from its services is "External Customers." These are people or entities that utilize or gain value from the services provided by an organization but do not belong to that organization.

Understanding the concept of external customers is essential in the context of service delivery, as they are critical to the success and sustainability of any business or service-oriented entity. Organizations typically strive to meet the needs and expectations of external customers in order to foster loyalty, receive feedback for service improvements, and ultimately drive growth.

Recognizing the importance of external customers can also influence strategic decisions regarding service offerings, customer service approaches, and marketing strategies, ensuring that the services align well with the needs of those who are outside the organization.